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Terms & Conditions

Terms & Conditions

Terms & Conditions at Custom Green Promos includes the purchase of all of our products. This includes all of our reusable bags, recycled bags, non woven bags, and more. It includes all of our promotional products for sale. See our complete selection of products here. You can also visit us at customgreenpromos.com. You may call customer service for any questions and quotes. Because our staff is well trained, they will be able to handle any questions you have.

General Information Terms & Conditions | Custom Green Promos | Bag Promos Direct


These terms will govern any orders placed with Custom Green Promos and its affiliates. Therefore we encourage you to read these terms prior to placing your order. By submitting an order to Custom Green Promos, you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent. It will be binding by both the customer and/or their representative(s). You may also call or email us with questions too!

Please submit an official Purchase Order with all necessary information for all orders. Once an order is placed, you will receive two faxes: 1) An order confirmation/Sales Invoice 2) Credit Card Authorization/Net Term Agreement For your convenience, an estimated “ship date” will also appear on the order confirmation. All forms must be reviewed and returned to proceed. If you do not receive these faxes within 24 hours, please feel free to contact us.


Guidelines for submitting artwork: Requirements: Terms & Conditions
Must reference Purchase Order number in the Subject Line. Black & White camera ready art for most products. For full color images: Four-color process and continuous-tone images with 300 dpi at actual size for applicable products. All fonts (printer and screen) must be included with your file. All text should be converted to outlines or curves. Software Applications: Files saved in any of the following applications are acceptable: (pc compatible format) : Adobe Illustrator CS3 and below & Photoshop CS3 and below. Please submit Vector art (eps, ai, ps).
Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, factory will not be held liable under any circumstances.

Terms & Conditions

In order to correctly follow your custom imprint instructions and help prevent errors and omissions, we require that only final artwork and all pertinent information relating to your ‘artwork’ be sent TOGETHER as ‘one’ upload or in ‘one’ email. Please contact customer service if you have any questions regarding the Terms & Conditions.

PAPER PROOF – Terms & Conditions

Proofing WILL add several days to your production timeline. Production time will commence only after final signed proof approval is received. The first Paper-proof in black and white are available free of charge. Any changes made after the first paper proof will be charged at $10 per proof. This paper proof enables you to view the imprint, but it will not depict exact item or imprint colors nor will it illustrate the exact imprint size, as it is merely a computer-generated image. Virtual proofs if provided, are not intended to illustrate the exact color of the product or imprint as photography and computer screen properties will greatly influence the images viewed. See Pre-production sample paragraphs.

Every effort will be made to prevent errors including grammar, spelling and layout. However, we will not be responsible for any errors on an order that was proofed and approved by the customer or customer’s representative. These errors will be corrected at the customer’s sole expense. Paper proofs will generally not be provided for rush orders or re-orders.


We reserve the right to select an available type font style that closely matches the desired style; unless otherwise specified by the customer. Typesetting service is available at $20. Because of this, you may provide a font for us to use a close to match for the proof. In addition to that, we are glad to review any artwork files you submit to the art department. Therefore we can determine if your artwork is acceptable for print. Furthermore, our art department is the best in the business. As a result, you can be confident they will handle your artwork and proof in an expert manner.


Normal production time is approx. 10 working days for most production processes from receipt of an Order, Artwork and Art approval by Custom Green Promos, Payment, Paper Proof approval (if provided) and Pre-Production Sample(if requested). Additional time will be required for decal production, more complicated artwork preparation, color matching and high quantity orders. If you have a specific “in-hands” date, please ensure that there is enough time before you opt for a “normal production” timeline.

Production time will fluctuate throughout the year. As a result, during a busy season production times may be longer. In addition to that, the order entry process time and proof stage time may also fluctuate. Furthermore, you may email customer service with questions. You may also call customer service too!


We offer optional RUSH service at an additional charge (see individual items on the website for charges):
2-Day Rush Production
3-Day Rush Production
No Paper Proofs are offered for Rush Orders. Rush applies to one color/one location orders of normal catalog quantities based on current stock availability. Not all products in our catalog are available for rush service. Must verify stock availability and rush eligibility at time of purchase. Rush Production time begins after all approvals and payments have been received and does not include any shipping time.


Pricing is indicated in the pricing grid for the items that have available rush service. Rush applies to one color/one location orders of normal catalog quantities based on current stock availability. Not all products on this website or in our catalog are available for rush service. Distributor must pre-verify stock availability and rush eligibility at time of purchase.

Rush service is not available for certain production methods including: Decal, Debossing and Multi Color imprints. Because of this, we do offer rush shipping options on all orders and imprint methods.

  • Purchase Order & approved artwork must be received by 12:00 PM EST-Please verify receipt after sending.
  • Purchase Order must clearly indicate 2-DAY or 3-DAY RUSH service and be priced according
  • Order Processing will send an order confirmation that requires your signature along with payment forms if applicable.
  • Send Final artwork to sales@m7y.f8c.myftpupload.com. Artwork must be Black and white camera ready vector art (eps, ai, ps) saved for PC Adobe Illustrator CS3 or Photoshop CS3. Referenced your PO# in subject line. Fax hardcopy of art with PO.
  • Paper Proofs are not provided for rush orders. Size and placement will be standard and adjusted as necessary.
  • Production time begins the next business day after receipt of purchase order, e-mailed final artwork and payment.

Please see the below examples of rush order scheduling: Terms & Conditions

Example #1 : Purchase Order Received Tuesday May 25th at 10:40AM with 2 DAY RUSH pricing and specifications; All paperwork must be completed same day May 25th and ship date will be Thursday May 27th.

Example #2 : Purchase Order Received Tuesday May 25th at 4:00 PM(after 12 PM cut off) with 2 DAY RUSH pricing and specifications; All paperwork must be completed next day May 26th and ship date will be Friday May 28th.


See individual catalog pages and website for SET UP CHARGES, RUN CHARGES and MINIMUM IMPRINT QUANTITIES. Imprinted quantities apply per copy/logo/size. Re-Order Set Up Charge $25/color/location as applicable (except sublimation)

DIRECT PRINT: Standard screen print/pad print method and is preferred for single-color printing jobs on drinkware and most spot printing jobs on other products. Imprint areas provided are generally references for direct print imprint areas.

DECAL PRINTING: Enables us to recreate complex, multi-colored permanent images. Decal printing may also enable a larger imprint area. Most glass and ceramic drinkware jobs that require more than a one color imprint will be produced using the decal method. One color decal orders: add decal run charge $0.45 per location; Wraparound or second-side decal imprints: add $0.90 per item. Multi color decal orders: add $0.45 run charge per color and an additional $0.45 decal charge for a second side imprint. PMS matches cannot be guaranteed as resulting imprinted color(s) may change after the “firing” process. Please note: the decal application process is “manual” and variations in placements as well as slight irregularities are deemed acceptable and are not to be considered defective or damaged.

METHODS OF IMPRINTING  Terms & Conditions continued……

LASER ENGRAVING: Permanently engraves or etches artwork into the surface of the item and is offered on most metal key chains and optional for several other items.

SUBLIMATION: Allows for the transfer of 4 color process art and is offered on a few selected products as indicated. It is recommended that Sublimated Ceramic Mugs be hand washed only with warm soap and water for best results.

DEBOSSING: Permanently creates a logo impression into a vinyl or leather product by using a metal die heated to a high temperature and pressed into the item.

Exact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only, an exact match cannot be guaranteed. We offer a wide selection of Standard PMS colors at no charge that can be viewed on our website. PMS Charge for approx. match for other PMS colors: $25/color.


For multi-color imprints produced with our CMYK 4 color decal process, a PMS match cannot be guaranteed as we do not use the Pantone process colors. We will do our best to approximate the PMS color requested but will not be responsible for variations in the PMS color matches for decal printing. PMS Charge for approx. match: $25/color.


We will not bear any responsibility for any information missing on your PO or on your imprint instructions. In order to correctly follow your custom imprint instructions, we require that all pertinent information relating to your ‘artwork’ or ‘logo’ be sent TOGETHER as ‘one’ upload or in ‘one’ email. Therefore, if you send your logo in one email, and the text to be ‘included’ with the logo in another later email, we will NOT be responsible for matching the two together. Do not send multiple logos or artwork as we will not be responsible for picking the ‘correct’ artwork in this case. Because of these guidelines, we recommend calling customer service if you have any questions.

Imprint colors must be carefully chosen. We recommend that you choose light color inks to be printed onto dark color items. As a result, this provides more contrast. For example, we generally do not recommend a black imprint on a medium/dark blue item. In addition to that, if you have any imprint questions, contact customer service.


Please see the individual item pages for additional imprint color charges and capabilities. Generally additional colors will have both an additional run charge and additional set up charges. Please note that imprint size may change for a multi color imprint due to change in imprint method.


Due to “finite” imprint areas, we reserve the right to resize your logo in order to fit it into the imprint area of the item ordered. We generally enlarge your logo to fit our standard imprint area. However, if you specify that you want the imprint to be the same size as the submitted artwork/logo, (providing you request this imprint size on the order form as well as on the artwork file itself) we will comply. However this is providing it does not exceed the maximum imprint area.


There is a $125 Preproduction sample charge for Ceramic, Glass, Sublimation and most Decal production. $50 /color for direct print production including pens, bags, calculators etc. Any revisions or changes to the original instructions for any speculative samples will incur additional art, screen and sampling charges. These charges are non refundable. Because of that, we recommend determining if a proof will suffice for approval, or if a pre production sample is needed.

Ship dates will be adjusted based on the date of sample approval. Slight variance should be expected between sample proof and actual production due to the nature of different batching, ink, printing, firing and other conditions. Note that the inclusion of a pre-production sample will add to the turnaround time. Because of that, the turnaround time will be longer when it’s needed.


Blank Samples can be purchased. Please note Custom Green Promos ships with Ups and Fedex. A UPS or fed-ex account number may be provided for sample orders. Blank sample orders will ship within 24 hours after receipt of order. Samples will not be accepted for returns or credits.


Some products may differ in color, size, weight, or height, especially hand-made products such as ceramic, glass and soft good items that come from various overseas factories. The size and liquid capacity noted on each of our products is only an approximation and cannot be construed as the exact size or capacity.

Product colors may also differ from what is viewed on the website. Batches of product received may differ in color and specifications. Also, computer screens and image types will demonstrate a large variance in product color. Website images and virtual images are for demonstration purposes only and should not be considered exact.


Due to the nature of the production process, slight variations and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards and minor visual imperfections should not be considered as defective or flawed items.

If there are more strict color and specification requirements, we strongly recommend that you purchase a pre-production sample prior to your production run (see PRE-PRODUCITON SAMPLE).

Custom Green Promos Proposition 65 Legal Notice and Disclaimer: (Terms & Conditions)

Proposition 65 requires that businesses notify residents of the State of California about significant amounts of chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm in the products they purchase. Printing inks used on Bel Promo items that we print in the USA have been fully tested by the respective ink manufacturers. These inks do not contain chemical concentrations that would require a Proposition 65 warning label.

WARNING: The materials used as colored decorations on the exterior of this product contain lead and / or cadmium, chemicals known to the state of California to cause birth defects, or other reproductive harm.


Terms & Conditions – SHIPPING F.O.B.

Shipping Point: Union, IL, Miami, Florida. Under the terms of “FOB shipping point,” title of the goods passes to the buyer at the shipping point. Bel Promo will not accept responsibility for any delays caused by the shipping company or consignee. Custom Green Promos will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.


For many reasons including breakages, logistics control, etc. Custom Green Promos does not allow shipping to be done on 2nd or 3rd party account numbers. All shipping is arranged with the carriers of our choice, on our account number, and will be billed accordingly. In most instances you will find shipping on Custom Green Promos account numbers to be much more economical than to arrange your own transportation. Exception is shipping of samples. Please see above under the heading RANDOM / BLANK SAMPLES.


All shipments, unless otherwise specified, will be sent freight prepaid which include the cost of certain handling, fragile packaging and palletizing services. We strongly recommend using our carriers and discourage third party billing. If your own shipping carrier is required, fragile packaging charges ($6.25/case for glass and ceramics) and/or pallet charges ($25/pallet) will be added to your order (if applicable) and you will be responsible for filing any claims that may arise with your carrier. Also, for breakable goods and/or larger quantity orders, truck shipping is required to better protect the shipment.

Any fees subsequently charged back by carriers including large order inside deliveries, residential deliveries, redeliveries or other charges will be billable. For Split Shipments, the first location is free. Each additional location is a $7.00 charge. Note: Case packs and weights are approximate and subject to change.

SAMPLES continued…..

Important notice for our International Customers – Including Canada. Your local duties and/or taxes may be assessed upon delivery. These fees are NOT INCLUDED in your shipping estimates by Custom Green Promos if provided; therefore please consult your local Customs office to determine these charges. We are not responsible for these duties and/or taxes or any delays in international shipments. For most international shipment we will require that you produce your own labels. In addition to that, you must email a PDF of the labels to be printed and affixed to your order. Additional charges to process international shipments may apply.

OVERRUNS & UNDER RUNS – Terms & Conditions

We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, “Direct Print” orders 288 pieces or less and all “Decal” orders are subject to 10% over-runs or under-runs. “Direct Print” orders over 288 pieces are subject to 5% over-runs or under-runs. Over/Under runs will be billed on our final invoice.

CERAMIC & GLASSWARE – Terms & Conditions

Ceramic and Glassware may have minor visual imperfections and variations that should not be considered as defective or flawed. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards. Size and color variations from batch to batch will occur as well and must be considered acceptable. Liquid capacity of all drinkware is approximate. See Samples and Pre-Productoin Samples sections for recommendations.


Travel mugs, sports bottles, as well as some glass products should only be hand washed. These products are not guaranteed to be dishwasher safe. Once an order is in production, it cannot be cancelled. A cancellation charge of $25 plus all charges incurred prior to change or cancellation of an order will be invoiced accordingly. Changes to orders and cancellations must be in writing by fax and confirmed by Custom Green Promos. Factory will not be responsible should a duplicate shipment occur due to customer revising a Purchase Order without clearly referencing original P.O.

Note: NO CHANGES will be accepted on any Rush Orders or Re-orders already in production. Therefore, we always provide a proof with each order.

CLAIMS – Terms & Conditions

Please check your order immediately upon receipt. All claims must be reported via e-mail to the sales department within 15 calendar days upon receipt of goods. To submit a claim, attach a digital image to your email, depicting the problem at hand. If unable to provide a photograph, you may ship us ‘in hands’ samples of the products.

When a reprint is deemed appropriate, the affected portion will be redone and shipped via ground service or a merchandise credit will be issued. If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process an in-store credit for that amount rather than redoing that portion. All returns must have an RA# or will not be accepted.

PRICING – Terms & Conditions

Prices in our catalog are effective as of date of publication. However, any changes, higher or lower, will be shown on our website www.customgreenpromos.com and these prices will prevail. All logos are the property of their respective companies.

We assume no responsibility for determining trademark’s ownership; All liability of this nature rests solely with the customer. Logos in our catalog or on our website are for demonstration only. Catalog or web photography may not show true item colors due to lighting and publishing processes. Prices and specifications are subject to change.

Terms & Conditions

If you have any questions regarding the above Terms & Conditions, please don’t hesitate to contact customer service. In addition to that, if you have any questions regarding placing an order, please also contact us. Because your satisfaction is important to us, we pride ourselves on our service. Therefore, you can be confident that our staff is well trained and experienced.

Going Green

We feel it’s equally important to provide high quality products that are also eco friendly. As a result, the majority of our products are made from recycled or environmentally conscious materials. Because of this, we are doing our part in going green. In addition to that, all products are affordable. Furthermore, our staff is well trained and experienced. In fact, they are the best in the business. First and foremost, your satisfaction as a customer is our priority. Second, we ensure that every product is high quality at an affordable price. And finally, the results will be exactly what you are hoping for and expecting to see.